Have a Question?

Have a Question?

 
We are in the business of selling happy moments and memories while delivering outstanding customer service.
     
  • What is your return policy?
  • No refund or exchange in all of our in house special made tuxedos and suits.
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  • How long will it take to get my tuxedo or suit?
  • Please allow 20-25 business days for your tuxedo or suit to be manufacture plus shipping time to your destination.
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  • Is the shipping fee included with my order?
  • No. There is a $20 shipping fee which you pay during checkout.
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  • What should I do if I don’t know what size to order?
  • Easy, give us a call at (301) 433-8478 or send us an email at comments@thegentsclosetweb.com and let us assist you in making sure you get the correct size.
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  • Do your suits/tuxedos are made to measure?
  • Our tuxedos and suits are not made to measure, instead they are made using the standard jacket to pants size combination (for example: jacket size 46, pants size is going to be 40)
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  • Are they slim or regular fit?
  • Our tuxedo and suits are regular fit
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  • Can I order a slim fit tuxedo or suit?
  • No, you will have to make the necessary adjustments based on your personal specifications.
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  • Do tailoring is included on the cost of the tuxedo or suits?
  • No, tailoring is not included in the cost of our tuxedos or suits
  • Can I change the fabric color of the jacket or pants, buttons, lapel color, etc. to my tuxedo or suit?
  • Yes, but with a replacement fee. Please give us a call and let one of our great customer service representatives assist you.
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  • I know there are no refund or exchanges, but what happens if one of the garments doesn’t fit me properly due to sizing?
  • No worries. You can just purchase that specific garment and you just have the allow 10-14 business days for that garment to be manufactured plus shipping time to your destination.
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  • What are the garment replacement fees and how much does it cost?
  • Pants: $75 up to size 48-$105 from size 50 to 58
  • Jacket: $210 up to size 48-$245 from size 50 to 58
  • Vest: $95 up to size 48-$105 from size 50 to 58
  • How far in advance should I place my order?
  • We recommend placing your order at least 3 weeks in advance. That will give you enough time to make the necessary alterations so you look fantastic.
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  • What are your store business hours and contact information?
  • We are open Tuesday thru Saturday from 11 AM to 7 PM EST. Our great men’s clothing boutique address is:
  • 7935 Central Ave.
  • Capitol Heights, MD 20743
  • (301) 433-8478
  • Comments@thegentsclosetweb.com